A request holds its slot
When a guest sends a request from your booking page, that date or slot stops being offered to anyone else. Two guests can’t be promised the same slot.
The hold stays until someone on your team approves or declines the request.
Approve a request
- Open Requests, or find the booking in the timetable, calendar or list.
- Check the date, the number of people and any notes from the guest.
- Choose Approve. The booking becomes confirmed and the guest is emailed.
Decline a request
- Open the request.
- Choose Decline. The slot is released straight away and offered to other guests again.
- The guest is emailed to say the date isn’t available.
Who made the decision
Every approval and decline records the member of staff who made it, so you can always see who confirmed a booking.